Refund and Return Policy – Luxury Services Online
At Luxury Services Online, we are committed to providing premium digital products and exceptional customer satisfaction. Because our products are digital and delivered instantly upon purchase, our refund and return policy is designed to ensure fairness, transparency, and integrity for both parties.
1. Digital Product Nature
All our products and services are digital downloads or online access. Once a product has been delivered or accessed, it cannot be “returned” in the traditional sense. However, we do offer limited refunds under specific conditions described below.
2. Eligibility for Refund
Refunds may be granted in the following cases:
- The digital product was not received due to a technical error or system issue on our side.
- You were charged twice for the same product or subscription.
- The product description does not match the delivered item in a significant or misleading way.
- The product file is corrupted or inaccessible, and we are unable to provide a working version within 48 hours of your report.
To be eligible, you must contact our support team within 7 days of purchase and provide your order details.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- You changed your mind after the purchase.
- You purchased the wrong product or entered incorrect information.
- You claim dissatisfaction without providing a valid reason or proof.
- You downloaded, accessed, or used the digital content before requesting a refund.
- You attempt to abuse or misuse the refund policy to obtain free access.
As digital goods are intangible, once the download or access link is delivered, ownership is considered transferred.
4. How to Request a Refund
To request a refund, please contact our support team with the following details:
- Your full name
- Order number
- Date of purchase
- Reason for requesting a refund
📧 Email: sales@luxuryservicesonline.com
📞 Phone / WhatsApp: +1 (202) 773-9386
🕒 Support Hours: Monday – Saturday | 9:00 AM – 10:00 PM (GMT+3)
Our team will review your request and respond within 2–3 business days.
5. Processing Refunds
If your refund request is approved:
- The refund will be processed to your original payment method.
- Processing time may vary depending on your bank or payment provider (typically 3–10 business days).
- You will receive an email confirmation once the refund has been issued.
6. Technical Support and Replacements
If you experience technical issues with a purchased product, we will provide full support to help you access or use the item. In many cases, we can replace or fix the product instead of issuing a refund — ensuring you still receive the value you paid for.
7. Policy Changes
Luxury Services Online reserves the right to modify or update this Refund Policy at any time without prior notice. All changes will be effective immediately once published on this page.
8. Contact Information
If you have any questions regarding our Refund and Return Policy, please reach out to us:
📧 Email: support@luxuryservicesonline.com
🌐 Website: www.luxuryservicesonline.com
📅 Last Updated: October 17, 2025