Refund Policy
Last updated: [DATE]. This is a template. Have it reviewed by a qualified professional before publishing.
Digital products & refunds
Because our products are digital and delivered instantly, they are generally non-refundable once the download has been accessed. This is standard practice for downloadable goods and protects the value of our work.
When we may offer a refund
- The file is corrupted or faulty and we cannot provide a working replacement.
- You were charged in error or charged twice.
- The product materially differs from its description.
How to request
Email support@luxuryservicesonline.com within 14 days of purchase with your order number and a description of the issue. We review every request fairly and will always try to make it right โ usually by fixing the file or providing a replacement first.
Statutory rights
Where consumer law grants a right to cancel digital purchases, note that by downloading immediately you may waive the standard cancellation period. Your statutory rights are not otherwise affected.
Contact
Luxury Services Online ยท support@luxuryservicesonline.com