Refund Policy
Last updated: October 4, 2026.
1. Overview
All products sold on luxuryservicesonline.com are digital downloads. Because digital files cannot be “returned” once accessed, this policy explains when a refund is available. It should be read together with our Terms & Conditions and Digital Product Policy.
2. Your right to cancel
Under the UK Consumer Contracts Regulations 2013, you normally have 14 days to cancel a purchase. For digital content, at checkout you agree that delivery starts immediately and acknowledge that you lose this right to cancel once the download or access begins. If you have not downloaded or accessed your purchase, you may cancel within 14 days of your order for a full refund.
3. When we will refund you
Even after download, we will offer a repair, replacement or full refund if:
- the file is faulty, corrupted or cannot be opened and we cannot fix it within a reasonable time;
- the product is materially different from its description on the product page;
- you were charged twice for the same order or charged in error.
4. When refunds are not available
- You changed your mind after downloading or accessing the product.
- You did not check the format or software requirements listed on the product page before buying.
- You purchased the wrong item and have already downloaded it.
These exclusions do not affect your statutory rights.
5. How to request a refund
Email support@luxuryservicesonline.com within 30 days of purchase with your order number, the product name and a short description of the problem (screenshots help). We reply within 1–2 business days.
6. How refunds are paid
Approved refunds are made to the original payment method within 14 days of approval. Your bank or card provider may take a few extra days to show the credit. Once refunded, your licence to use the product ends and download access is removed.
7. Contact
Luxury Services Online, Office 2659LW, 182–184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom. Email: support@luxuryservicesonline.com.